FAQ'S

How much is postage and packaging?

Standard shipping costs are £2.50 for deliveries weighing to 1kg, £3.50 for deliveries weight between 1kg and 2kg, and £7.50 for deliveries weighing between 2kg and 10kg. Delivery is free for orders over £100.

When will my purchase be delivered?

I aim to have your products delivered to you within 5-7 working days. Unfortunately, there are times when a product is not in stock with Avon or FM. I will endeavour to let you know if there is an unexpected delay in your products being delivered to you.

What if the difference between FM pure perfumes and FM pure royal perfumes?

Both are sold in 50mls bottles, with the pure perfumes priced at £15 plus postage and packaging and the pure royal perfumes charged at £20 plus postage and packaging. Pure perfumes tend to be for everyday wear and the pure royal perfumes for formal or evening occasions. Pure royal perfumes use more luxurious, expensive oils for greater intensity, last longer than the standard 6+ hours, and come in more premium packaging.

The Avon or FM product I want is not on your website can you help me?

Please get in touch with me via the contact form or messaging facility on my website and I will do my best to find the product for you – I will aim to respond to you within 3 working days, although occasionally it might take me a little longer to find the product you want.

What are the popular FM perfumes?

Based on the current bestseller lists from FM World UK the most popular fragrancies include pure 473 (a masculine wood scent) and pure 472 (an Aventus-inspired luxurious scent). Other top men’s fragrances include 119 and 335, with top women’s fragrances including 20 (a sweet floral scent and very popular), 413, 366 (a pure royal perfume), and 860. 900 and 910 are top unisex fragrances.

Why are the FM perfumes so cheap compared to the originals?

FM perfumes are inspired by the designer perfumes with the same name and so aim to smell like them, however, the packaging is simpler which enables the price to be much lower.

Do the FM perfumes smell like the originals?

Many of my customers say that they cannot tell the difference between the FM product and the designer original perfume. However, how a perfume smells can vary between people and their skin type so occasionally some people might experience small differences in smell.

Are the products you sell ethical and not tested on animals etc?

FM products are not tested on animals, and the company states they never will be, with many (though not all) fragrances and products being 100% vegan. FM sources sustainable high-quality ingredients from a company that utilises eco-friendly cultivation and holds certifications for organic production.

Avon products are considered ethical and cruelty-free, as they are approved under the Leaping Bunny Programme. Avon does not test products or ingredients on animals, nor do they ask suppliers to do so. Their products are officially approved by Cruelty Free International.

Can I have a discount?

Occasionally, on my website I will advertise a discount on specific products or for bulk purchases, particularly at key times of the year like Mother’s Day, Father’s Day, Easter, Christmas etc. Please keep an eye on my website for my latest offers and discounts.

I am not happy with my product, how do I complain?

I pride myself on every customer being happy with the service they have received and the product they have purchased from me. Occasionally something may go wrong. Please use the message function or contact form to tell me about the product you have purchased and why you are unhappy and I will do my best to put things right as soon as possible.

Why should I purchase through you?

I strongly believe that people buy from people, customers rightly want a personal connection with the person they are buying their perfume and beauty products from. I pride myself on building a rapport with you to understand what you are looking for and using my experience to help you find products that are right for you.

My purchase has not been delivered, what should I do?

I am sorry your product has not arrived. Please use the message function or contact form on my website to tell me about the product you have purchased, and I will investigate what has happened and do my best to put things right as soon as possible.

Do you have the FM perfumes in stock?

I do hold some stock which I can post to you very quickly, particularly for the most popular perfumes. However, sometimes I may need to order the perfume for you which could take 5-7 working days to get to you.

I need my purchase for a special occasion will it arrive in time?

I suggest submitting your order at least 3 weeks before your special occasion to be on the safe side.

How long do the FM perfumes last after spraying them on?

FM perfumes are made to last at least 6 hours, although this can vary from person to person, depending on their skin type and other skin products they are using. Many of my customers tell my that FM perfumes often last as long as the designer originals. I find they can last many hours. However, many customers tell me that because FM perfumes are a lot cheaper than the designer originals, they can allow themselves to apply it more frequently.

Do you know the ingredients for each FM perfume?

The product details for each FM perfume advertised on my website, including the ingredients, are taken directly from FM’s website and so is the latest information available. I regularly review product information on my website to ensure that it is accurate and consistent with the product information provided by FM.

Is there a discount for bulk purchases?

Occasionally, on my website I will advertise a discount for bulk purchases, particularly at key times of the year like Mother’s Day, Father’s Day, Easter, Christmas etc. Please keep an eye on my website for my latest offers and discounts. If you have a particularly large order, please contact me via the message function of contact form on my website and I will see if I can offer a one-off discount.

Can I purchase larger bottles of FM perfume?

The standard bottle size is 50mls.

Can I purchase smaller bottles of FM perfume that might fit into my bag?

Yes – for some of the perfumes it is possible to get 15mls or 1mls bottles. If these are not available on my website, please contact me via the message function of contact form on my website and I will see if I can order what you want in the smaller bottles.

What other FM products are available or is it just the products on your site?

Currently, not all FM products are available on my new website. Product availability will be expanding. Beauty, skin care, makeup products are also available, along with products like fragrance sticks and candles etc. If you cannot find what you are looking for on my website, please use the message function or contact form on my website to tell me what you are looking for, and I will do my best to find it for you.

Is the product information on your site accurate?

Is there a minimum order value?

What area do you cover – is it the whole of the UK?

I can have products delivered to anywhere in the UK.

Can I return my product and have a refund – what is your returns policy?

Due to the nature of the products I am selling, it is often not possible to return the product to me and have a refund, unless there is a defect. Please use the message function or contact form on my website to explain what has happened and why you want to return the product, and I will explore what I can do. I cannot refund postage and packaging costs.

How do you handle my personal information?

There is a privacy policy on the ‘Home’ page of my website.

What benefits do I get from setting up and account or becoming a member?

Occasionally, I will offer discounts to regular customers who have an account or membership through my website.

How quickly will you respond to messages and contact forms?

I will aim to respond to messages and contact forms within 3 working days, but often it will be before this.